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About Us

Spencer Thorn Jewellers are completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us at sales@napkinhook.co.uk.

Our Contact details:

Airculture Ltd
t/a Spencer Thorn Jewellers
Belle Vue
Bude EX23 8JU
UK

Phone: +44 (0)1288 353905
Fax: +44 (0) 1288 353905
Email: sales@napkinhook.co.uk
UK VAT No. 501 5969 51
Reg. in UK 4688056

Making A Purchase

Making a purchase could not be easier. Just browse our website and click "Add To Basket" on any items that you wish to buy and put them into the shopping basket. After you have finished your selection click on "Checkout" at the top right of the website and you will be asked for a few details that we need to be able to complete the order.

We accept payment through Sage Pay and Papal.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 10 days.
We will forward the goods in accordance with your order. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed despatch within 21 days of the requested despatch date), you must notify us immediately.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

All credit card numbers are not handled or stored by us. Your payment is redirected to Sage Pay or Paypal. This is done to comply with the latest PCI DSS (Payment Card Industry Data Security Standard) to safeguard your interests. Payment is handled through secure connections.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us on sales@napkinhook.co.uk, alternatively, you can call on 01288 353905 (International +44 1288 353905)

Write to us:-
Airculture Ltd
t/a Spencer Thorn Jewellers
Belle Vue
Bude
EX23 8JS
UK

Privacy Policy

Spencer Thorn Jewellers do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Cancellation & Returns: You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

Liability: If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.